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FAQs

Q: How late in the day can I place an order, and still have it on the truck for next day delivery?
A: Phone, web, and fax orders can be placed up to 5pm, and as long as the material is in stock, it will be delivered on our truck the next business day.

Q: Can I order material online?
A: Yes! HVAC offers online ordering for all material. You can get more information about our web order entry option by visiting our online ordering page.

Q: What is the best way to go about checking on an order that I have already placed?
A: You can call us at 800.228.4822 for questions on in-process orders.

Q: Can I get advertising co-op and marketing help?
A: Yes! We offer advertising co-op for our equipment dealers, as well as marketing brochure design and assistance. Contact our marketing department at marketing@hvacdist.com.

Q: Can I get jobsite delivery?
A: We offer jobsite and rooftop deliveries to help make your life easier! With our fleet of 10 trucks, we can provide jobsite delivery almost anywhere in our service area on a next day basis.

Q: Can you make time specific rooftop unit deliveries?
A: At HVAC Distributors, we have the equipment and the ability to provide commercial rooftop unit delivery anywhere in our service area. Please contact our shipping department at 800.228.4822 x1156 to arrange delivery. For more information, refer to our Rooftop Delivery Policy.

Q: What if I forget to order something? Can HVAC make emergency deliveries?
A: We can make emergency deliveries from all of our branches based on inventory and truck availability. Contact your salesperson with your request, and we will do everything we can to get you what you need.

Q: What if my delivery has a shortage or is damaged?
A: We require any shortages or damage to be reported to us within 24 hours of the delivery. You can inform our driver, our sales personnel, or our shipping manager of any problems with your delivery. We will take ownership of the problem, and we will follow-up until the problem is resolved!

Q: How do I get in touch with an HVAC sales representative?
A: Our main sales number is 800.228.4822. Dial this number and press 3 for sales, 4 for parts, or 5 for technical service.

Q: Can I get assistance with designing residential and commercial jobs?
A: We have a dedicated group of experienced people that serve the commercial trade exclusively. Click here to contact the Design-Build group.

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