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WARRANTY CLAIMS, REGISTRATIONS & CONTRACTS

WARRANTY EXPRESS TRAINING

Effective March 1, 2014, Amana Goodman will no longer support ServiceBench as a warranty portal. Because the new portal, Warranty Express, has slightly different capabilities, Amana Goodman requires that contractors attend or view training prior to being converted to Warranty Express.

There are two ways to complete the required training:

1. Attend a live webinar, which provides the opportunity to ask questions after the presentation.

2. Watch the 3 pre-recorded webinars at your convenience.

If you choose watch a live webinar, simply visit this page during the pre-scheduled webinars listed below and click the live webinar link to join.

LIVE WEBINAR SCHEDULE

April | 9am
May | 9am
4/2/14 5/7/14
4/9/14 5/14/14
4/16/14 5/21/14
4/23/14 5/28/14
4/30/14  


LIVE WEBINAR LINK:
Click here
(Note: Webinars will not be visible on non-scheduled days.)

PRE-RECORDED WEBINARS & TRAINING MATERIALS:
Click here
(Note: You must view all 3 webinars to complete the mandatory training)


Training Agenda


• Invitation to PartnerLink
• Assigning Users Access to Warranty Express
• Extended Service Agreements
• Entitlement / Registration Verifications
• Claims Basics

Training Facilitators

Angela Ward | Contracts & Credits
P: 717-653-6674 x 1151

Cathy Charley | Warranty / Operations Administrator
P: 717-653-6674 x 1138

Pre-recorded webinars and the Instruction Manual can be found on the Warranty Help page.

GOODMAN | AMANA | EVERREST | ENERGIAIR EQUIPMENT

Warranty Help & Information
Important Information About Your Goodman Warranty NEW!
Goodman Brands Warranty Guidelines
Amana and Goodman Registration Clarifications
Warranty Help - Warranty Express Instructions & Videos
Warranty Claim Procedure for Goodman Brands
Amana Lifetime Unit Exchange Procedure
Amana Product Warranty Comparison*
Goodman Product Warranty Comparison*
Amana Distinctions Product Warranty Comparison*

*Refer to Amana/Goodman Warranty Guidelines and Amana Lifetime Unit Exchange Procedure for full warranty details.

General Links & Forms
Start a Warranty Claim for Goodman Brands*
- Claims must be entered within 45 days of repair
Start a Warranty Claim for Labor Only, No Parts
Purchase an Extended Warranty - Warranties much be purchased within 1 year of installation
Register Amana or Goodman Equipment
- Equipment must be registered within 60 days of installation
Mobile Warranty Lookup - Check out unit warranty data from your mobile phone
Goodman Brands Test Data Sheet - Used for all Goodman brands changeouts
Standard Pricing for Extended Labor Warranties
Amana/Goodman 2011 Labor Rates
Goodcare Dealer Agreement

* Dealers Only. Non-Goodman dealers should place claim under "All Other Manufacturers."

ALL OTHER MANUFACTURERS

Warranty Claim Procedure for all Other Manufacturers
Start a Warranty Claim for all Other Manufacturers
Check status of an existing HVAC claim
Residential Startup Form
ClimateMaster Extended Labor Warranty Form

RETURNS POLICY

Return Policy for Stock & NonStock Equipment & Parts

 

 

 

Stock & Nonstock
Return Material
Procedure

Warranty Claim
Procedure for
Goodman Brands

Warranty Claim
Procedure for
all other
Manufacturers
Warranty Express
Instructions &
Videos
Goodman Brands
Extended Labor
Warranties-
Standard Pricing
HVAC Damage
Policy
Terms & Conditions
 
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